Alpha Safety - Privacy Policy

Effective May 2018, the EU Data Protection Directive (95/46/EC), implemented as the General Data Protection Regulation (GDPR), is now in force.

This document serves as our privacy notice. In the following sections, references to "we," "our," or "us" pertain to Alpha Safety, a registered company in Ireland with the registration number 702589.

Introduction

We value your privacy and confidentiality. This notice explains our policy regarding the information we collect and process about you. It outlines the conditions under which we may process the information you provide to us or that we collect from you. This includes both personal information, which can identify you, and non-personal information. By accessing and using our website, you agree to the terms and conditions outlined in this notice. If you do not agree with any of these terms, we kindly ask you to leave our website immediately.

Data Protection Policy

Our data protection policy is in compliance with the Data Protection Act 2018, incorporating the EU General Data Protection Regulation (GDPR).

To ensure transparency and inform you about your rights and our obligations regarding the processing and control of your personal data, we request that you familiarise yourself with the information provided at www.knowyourprivacyrights.org.

We do not share, sell, or disclose any information collected through our website, except as outlined below.

Basis for Processing Information

In accordance with the law, we must determine the basis for processing different categories of your personal information and inform you accordingly. If the basis for processing your personal information is no longer relevant, we will cease processing your data. If the basis changes, we will notify you of the change and the new basis, as required by law.

Information Based on Contractual Obligation

When you create an account, purchase a product or service, or agree to our terms and conditions, a contract is formed between you and us. In order to fulfil our contractual obligations, we process the information you provide. Some of this information may be personal. We use this information to verify your identity, sell products and provide services to you, and offer suggestions and advice on our products and services. The basis for processing this information is the existence of a contract between us or your request to use the information before entering into a contract. We may also use aggregated information to monitor our performance in providing specific services. We will continue to process this information until the contract ends or is terminated by either party.

Information Processed with Your Consent

In cases where there is no contractual relationship between us, such as when you browse our website or request information about our business, products, or services, you provide consent for us to process your personal information. We aim to obtain your explicit consent whenever possible. This may involve requesting your agreement to use cookies or implicitly assuming your consent when you contact us via email. Unless you have provided explicit consent for a specific purpose, we do not use your information in a way that personally identifies you. We may aggregate the data for general purposes or, with your explicit permission, share your information with selected associates who offer relevant services or products. You can withdraw your consent at any time by contacting us at paul@alphasafety, but this may restrict your access to our website and services.

Information Processed for Legitimate Interests

We may process information when there is a legitimate interest, either to you or us, in doing so. We consider factors

When processing your information, we carefully consider the following:

Whether the same objective can be achieved through alternative means.

The potential harm that may arise from processing (or not processing) your data.

Your expectations regarding the processing of your data and whether it is reasonable to do so. Examples of situations where we may process your data include:

Record-keeping for the proper administration of our business.

Responding to unsolicited communications from you, which we believe you would expect a response to.

Protecting and asserting the legal rights of any party.

Obtaining professional advice or insurance to manage business risk.

Protecting your interests when we have a duty to do so.

Information we process because we have a legal obligation

We may also process your information when we have a legal obligation to do so. For instance, we may be required to provide information to legal authorities if they request it, have proper authorization (e.g., search warrant or court order), or in compliance with statutory obligations. This may include disclosing your personal information. Specific uses of the information you provide to us

Information to be shared with a third party

Our website allows you to post information that can be read, copied, downloaded, or used by others.

We store this information and reserve the right to use it in the future as we decide.

Once your information is public, we have no control over how third parties may use it, and we cannot be held responsible for their actions.

If your request to delete personal information you posted is reasonable and there is no legal basis for us to retain it, we may agree to your request at our discretion.

Complaints regarding website content:

While we strive to moderate user-generated content, we may not always be able to do so immediately upon publication.

If you make a complaint about content on our website, we will investigate it and, if necessary or required by law, remove the content during the investigation.

We need to balance competing rights, such as free speech, in addressing complaints about offensive content. If we consider a complaint vexatious or baseless, we may choose not to correspond further on the matter.

Payment-related queries:

We do not collect or have access to payment information. Your payment details are handled by secure third-party service providers, such as Stripe.

Contacting our support team:

When you contact us via phone, website, or email, we collect the data you provide to respond effectively and efficiently.

We retain personally identifiable information associated with your message, such as your name and email address, to track our communications and provide a high-quality service.

Complaints:

We record and use the information you provide when submitting a complaint to resolve it.

If necessary, we may share some information from your complaint with other relevant parties, but this is done infrequently and at our discretion.

We may also compile anonymous statistics based on complaint information to assess our service quality.

Affiliate and business partner information:

If you are an affiliate or business partner, we collect information provided by you in that capacity.

This information helps us recognize visitors you refer to us and credit commissions due for such referrals.

The information is solely used for this purpose and is kept confidential as part of our business relationship.

Use of information collected through automated systems on our website.

Cookies:

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They serve various purposes, such as allowing information gathered on one web page to be stored and used on another, providing a personalised website experience, and offering statistical insights to improve the website. Some cookies have a defined period of time, while others last indefinitely. You can delete cookies and manage their use through your web browser settings. When you visit our website, we ask for your consent to use cookies. If you choose not to accept them, we will not use them for your visit except to record your preference. However, please note that disabling or rejecting cookies may limit the functionality of our website.

We use cookies in the following ways:

• Tracking website usage: Cookies help us track how you use our website, providing valuable insights to enhance our services and content.
• Message display: We use cookies to determine whether you have seen specific messages displayed on our website.
• Signed-in sessions: Cookies enable us to keep you signed in to our site, ensuring a seamless user experience.
• Survey and questionnaire responses: While you complete surveys or questionnaires on our site, cookies are used to record your answers.
• Live chat conversations: Cookies assist in recording the conversation thread during live chats with our support team.

Personal Identifiers from Browsing Activity:

When your web browser requests web pages and other content from our servers, certain information is recorded. This includes your geographical location, internet service provider, IP address, and details about the software and device you are using. We aggregate this information to assess the popularity of web pages and evaluate the content we provide. If combined with other information we have about you, this data may potentially identify you personally, even if you are not signed in to our website.

Re-Marketing:

We may use remarketing techniques, which involve placing a cookie on your computer when you browse our website. This cookie allows us to display advertisements for our products or services when you visit other websites. We may engage third-party providers for remarketing services, and if you have consented to our use of cookies, you may encounter our ads on other websites.

Disclosure and Sharing of Your Information:

• Third-Party Advertising on Our Website:
  • Third parties may advertise on our website, and their technology may automatically collect information about you when their advertisements are displayed. They may use technologies like cookies or JavaScript to personalise their ads' content and measure their performance. We do not have control over these technologies or the data obtained by third parties. This privacy notice does not cover the information practices of these third parties.
• Credit Reference:
• To combat fraud, we may share information with credit reference agencies when clients or customers instruct their credit card issuer to cancel payment without providing a valid reason or allowing us to issue a refund.
• Data Processing Outside the European Union:
• Our websites are hosted in Ireland, and we may use outsourced services located outside the European Union for certain business aspects. As a result, data obtained within Ireland or any other country may be processed outside the European Union. To ensure the protection of your information, we have implemented the following safeguards:
• The processor is within the same corporate group as our business and adheres to the same binding corporate rules for data processing.
• Our contracts with data processors include data protection clauses written by or approved by a supervisory authority in the European Union, specifically those in Ireland.
• We comply with a code of conduct approved by a supervisory authority in the European Union, specifically that in Ireland.
• We are certified under an approved certification mechanism as provided for in the relevant legislation.
• Both our organisation and the processor are public authorities with a legally binding agreement or approved administrative arrangements by a supervisory authority in the European Union regarding the protection of your information.
• Access to Your Own Information:

Access to Your Personal Information:

• Access to your own personal information
  • You can review or update personally identifiable information we hold about you by signing in to your account on our website. 
  • For information not provided on our website, you can request a copy by contacting us at paul@alphasafety.ie. 
  • We will inform you of the expected timeframe for providing the information and whether any fees apply.
• Removal of Your Information:
  • If you want us to remove personally identifiable information from our website, please contact us at paul@alphasafety.io. However, please note that this may limit the services we can provide to you.
• Verification of Your Information:
• To ensure the security of your information, we will take reasonable steps to verify your identity before granting access or making changes to personal identifiable information upon receiving any requests.

Other Matters:

• Use of Site by Children:
• We do not sell products or provide services for purchase by children, nor do we market to children.
• If you are under 18 years old, you may only use our website with consent from a parent or guardian.
• Encryption of Data:
• We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and encrypt any data you provide. Look for a closed padlock symbol or other trust marks in your browser's URL bar or toolbar to confirm that information is transferred using SSL.
• How You Can Complain:
• If you are unhappy with our privacy policy or have any complaints, please contact us via email at paul@alphasafety.ie
• We encourage you to engage in good faith with us to attempt mediation or arbitration to resolve any disputes. 
• If you remain dissatisfied with how we process your personal information, you have the right to lodge a complaint with the Data Protection Commissioner. You can find more information about filing a complaint at the following link: https://www.dataprotection.ie/docs/complaints/1592.htm
• Retention Period for Personal Data:
  • Unless otherwise stated in this privacy notice, we retain your personal information only as long as necessary for the following purposes:
  • Providing the services you have requested.
  • Complying with applicable laws, including tax regulations.
  • Supporting a claim or defence in court.
• Compliance with the Law:
• Our privacy policy is designed to comply with the laws of all countries or legal jurisdictions in which we conduct business. If you believe it does not satisfy the laws of your jurisdiction, please contact us. Ultimately, it is your choice whether to use our website.
• Review of this Privacy Policy:

We may update this privacy notice periodically as needed. The terms that apply to you are those posted on our website on the day you use it. We recommend printing a copy for your records. If you have any questions about our privacy policy, please contact us.